Terms and Conditions for Academy of Information Technology Pty Ltd and its wholly owned subsidiary Forge Faculty.
Course fees and duration
Please refer to the fees and payment option on our website.
If the student is under 18, the parent/guardian is responsible for the payment of the Course Fees.
In the event that the student does not complete the course within the stated or chosen course duration or period, he/she may apply for an extension before the enrolment expiry date. Otherwise, the course must be completed within the stated course duration period.
Course durations will be advised at the time of enrolment and on our website.
Course refund policy
If you are not entirely satisfied with your purchase, we’re here to help.
You have 3 calendar days to request a refund on a course from the date your enrolment was confirmed. Once we receive your request for a refund we will immediately notify you on the status of your refund. If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Contact us if you have any questions on how to request a course refund at email@example.com
Login access will be active as at the agreed course commencement date. A student will be deemed to have commenced their course at the time of login or on the course intake/commencement date which is confirmed in writing to a student.
Course materials and online course access
Course Materials are supplied entirely in an online environment unless otherwise stated in the course description.
The content of the online Course Materials, including copyright and all other such intellectual property rights contained therein, remain the property of AIT, its respective subsidiaries (The Left Bank) and Forge Faculty. You may not reproduce any part of the online Course Materials without the prior written consent.
Course materials are provided online via our Learning Management System (LMS) 24/7. The eLearning site may occasionally be unavailable, including for scheduled maintenance.
Course extension policy
If the student wishes to continue with their course beyond the expiry or required completion date, application for a course extension must be made via our administration team and received at least 7 days prior to expiry date. Forge Faculty will provide a free enrolment extension for many of our courses if the student has not completed the course within allocated time. Some courses may not be eligible for a free extension. Once the allocated time for a given course has ended the student will no longer be provided with access to the course material, course assessment and other learning support.
Withdrawal due to illness or hardship
In the case of a person who withdrew from a course or program due to illness or extreme hardship, Forge Faculty, at its discretion, may grant a refund of the fees if, the following conditions apply:
- The person concerned may be asked to produce satisfactory evidence of
- the circumstances of his/her withdrawal, such as medical certificates;
- A cancellation/administration fee of 20% of full course fees will be withheld;
- Withdrawal must take place within the first 30 days of course commencement; and
- No certificate or statement of course completion or attainment will be granted.
We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
Information provided by you is considered confidential and will not be divulged to any third party, nor will it be sold.
We will only disclose information that we have about you:
- To the extent specifically required by law; or
- For the purposes of this agreement (including disclosing information in connection with any queries or claims).
Forge Faculty Code of Practice
Forge Faculty has responsibilities to you as a student to provide you with a quality of service that will assist you as much as possible in attaining your course certificate.
We undertake to abide by all our policies and procedures.
Forge Faculty agrees to:
- Provide a tax invoice;
- Provide login details to access the online Course Materials and assessments mark and provide feedback where applicable on submitted assessment tasks;
- Provide suitable administrative support throughout the enrolment period and course duration; and
- Issue a certificate or statement of attainment upon satisfactory completion of the course (where applicable).