All you need to know

Frequently Asked Questions


Who is Forge Faculty?
Forge Faculty brings together two private education colleges, each with established expertise and experience in online education, to assist you to learn or improve your digital, marketing, design and web-based knowledge through today’s most engaging and intuitive online education experience, and using the latest technologies.

Why are Forge Faculty courses more relevant than other courses?
You choose the subjects that are relevant to your needs and interests, not dictated by old-fashioned concepts of what a course or qualification should look like. Your learning and our teaching is flexible and up-to-date.

What qualification will I receive upon successful completion of the course?
When you successfully complete a course, you’ll receive a Statement of Completion, an official record of your attainment of specific competencies. A Statement of Completion is recognised across all registered training organisations and can contribute towards other qualifications in particular areas. Your statement of attainment will come from the school delivering your course.

Will I get a certificate?
You will be issued with a certificate from the school delivering the course. The school is recognised for delivering high quality and industry relevant outcomes for students.

Can I place this qualification on my resume?
Our courses include nationally accredited units of competency, so your Statement of Attainment is a great addition to your resume to list as part of your professional training.

How long are courses?
Forge Faculty offer an array of courses. They range from 8 weeks to 24 weeks long. It depends on the course you choose, and what suits your schedule. 

When can I start?
Forge Faculty allows you to enrol anytime that suits you. Unlike other institutions, you don’t have to wait for an intake date. You could start your nominated course within 48 hours!

How do I pay?
We make it as easy as we can for you.

  • Pay through our Forge Faculty online store
  • Pay by phone 02 8355 3825 via eftpos
  • Talk with us about our installment options

Course refund policy
If you are not entirely satisfied with your purchase, we’re here to help.

Refund:You have 3 calendar days to request a refund on a course from the date your enrolment was confirmed. Once we receive your request for a refund we will immediately notify you on the status of your refund. If your refund is approved, we will process a refund to your credit card (or original method of payment). You will receive the refund within a certain amount of days, depending on your card issuer’s policies.

Contact us if you have any questions on how to request a course refund at

How will my online learning be supported?
You’ll be assigned your own qualified, personal educator who will mentor, support and guide you through your coursework. You can also gain support from your classmates through interactive seminars and online discussions.

What are the education requirements to enrol in a Forge Faculty course?
If you need to know the prerequisites for enrolling in one of our courses, just refer to Course Information under the title Prerequisite on your nominated course page.

What equipment and technology do I need for your online course?
You need to have access to a computer, Windows or Mac, we don’t mind – along with an email account and with a reliable internet connection with the latest internet browser – Firefox, Chrome or Safari. To write and edit documents, work with numbers and create presentations, you’ll need Microsoft Office or some similar software. The specific technology requirements are listed on each of the course pages on this website.

How do I apply?
It’s easy. You can apply for your chosen course and/or course bundle through the Forge Faculty online store. Alternatively, complete the Enquiry Form and a student advisor will contact you to discuss your options and to walk you through the enrolment process.

What is a USI and why do I need one?
All students doing nationally recognised training need to have a Unique Student Identifier. The USI is a reference number made up of ten numbers and letters that:

  • creates a secure online record of your recognised training and qualifications gained in Australia, from all training providers you undertake recognised training with
  • will give you access to your training records and transcripts
  • can be accessed online, anytime and anywhere
  • is free and easy to create and
  • stays with you for life

If you are a new or continuing student undertaking nationally recognised training, you need a USI in order to receive your qualification or statement of attainment.

If you are an international student studying offshore and do not intend on coming to Australia to do your study you do not need a USI. However, if you are an Australian expat or resident student studying offshore with an Australian training organisation, you will need a USI. If you are an International student who will be studying in Australia you will require a USI. All international students in Australia will have been issued with an Australian Visa. Once you have arrived in Australia your visa will be activated and you will be able to apply for a USI.

To learn more, or to create your own USI, visit the USI website:

Who is RedHill Education?
RedHill Education Limited (RedHill) was founded in 2006, and listed with the Australian Securities Exchange in 2010. The group operates a number of businesses in the private tertiary education market in Australia.

RedHill currently operates from four campuses located in Sydney and Melbourne, and delivers vocational and higher education courses in digital marketing, creative digital technologies, digital and interior design and styling to over 4,000 domestic and international students each year.

RedHill is proud to launch our ‘micro-credentialing’ business, Forge Faculty, to deliver an outstanding high-quality online learning experience to our students across emerging and innovative areas of education.

Who is Academy of Information Technology?
Operating since 1999, the highly regarded Academy of Information Technology (AIT), an established Australian Registered Training Organisation, has educated thousands of students from all over the world who have gone on to build successful careers in the creative industry. We offer a wide range of courses to prepare our students for successful careers in the fields of 2D and 3D animation, games development, digital media, film production, digital design, computer coding, and web and mobile software development.

AIT’s cutting-edge courses are delivered using the latest industry tools and supported by specialist educators who are passionate about creative industries and committed to ensuring our students develop the right skills and competencies to complete their courses and enter the workforce with confidence.

Who is The Left Bank?
The Left Bank is a brand of AIT with a strong track record of delivering high-quality learning experiences to hundreds of students each year in digital marketing. As an online educational provider of quality courses in digital marketing, The Left Bank offers two unique nationally accredited Diplomas of Business BSB50215 and Website Development, along with a range of short courses in digital marketing techniques and skills. The Left Bank Diploma courses are accredited under the Australian Qualifications Framework (AQF).

Where can I find the privacy policy?
The privacy policy is available from the link here: Privacy Policy.

Where can I find the terms and conditions?
The terms and conditions are available from the link here: Terms & Conditions.

Coder Factory
The Left Bank